Frequently asked questions

How long time does it usually take to get an audio file transcribed?

If your recording is less than 15 minutes long, it usually takes less than 10 minutes to have the entire recording transcribed into text.

If your recording is around one hour long, it can take up to 25 minutes to get the entire text transcribed.

Just upload your audio file to our system and we will notify you via email as soon as the transcript is ready!

Is my data safe?

Yes, all our employees work under full confidentiality and have signed a non-disclosure agreement.

All data traffic is protected by the highest level of SSL encryption.

Why are there different prices?

Prices are different depending on the amount of time you need to use the service.

If you only need to use our service for a short time, you can test out using the free version which includes 15 minutes of free transcription.

How do I edit my transcriptions?

Once your recording has been transcribed, you can click on the text to add or edit any word or sentences you wish.

How do I delete a recording?

When looking at the Recordings tab, you simply click on the 3 dots and select the “Delete” button.

What languages do you support?

We currently support English, Danish, Norwegian, Swedish, Finnish, German, Portuguese and Indonesian language.

This means that you can upload audio recordings in any of these languages and get them transcribed into text.

We will be adding more languages regularly.

How can I improve the accuracy of the transcript?

The best way to improve accuracy is by ensuring that the audio quality is top-notch.

Always try to minimize any background noise as well as music when possible.

How do I export my transcript?

You export your transcript by clicking on the three vertical dots and then by clicking on “Export”.

Do you provide bulk discounts?

Yes, we are able to offer a special rate for requests above 50h. Please send us an email on contact@focusonlistening.com

Remember to just write us if you have any other questions. 

You can reach us on contact@focusonlistening.com

We will get back to you as fast as possible ⚡