Terms of Use

Last Updated: January 13 , 2020

If you register as a client and use Focus on Listening, you agree to comply with and be bound by the following conditions and terms of use for clients, which together with our Privacy policy govern Focus on Listening’s relationship with you in relation to this website/app.

The term ‘Focus on Listening’ or ‘us’ or ‘we’ or ‘our’ refers to the Danish company Focus on Listening as the owner of the website/app ‘Focusonlistening.com’ whose registered office is Dronningensgade 50, 1 th, 1420 Copenhagen K, Denmark.

Focus on Listening is registered with the Danish government register of Danish companies under company number: DK32976891.

The term ‘client’ or ‘clients’ or ‘you’ refers to you as the client of our transcription services. Focus on Listening may change these terms by updating this page. You should check this page from time to time to ensure that you are still content with any such changes. These terms are effective as per: 1 October 2019. The use of this website/app is subject to the following terms of use:

1.Services

Focus on Listening is a real-time service that lets you transform voice conversations into text for everything you record.

Focus on Listening reserves the right to revise and update these Terms from time to time in its sole discretion. All changes are effective immediately when posted. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

2.Payment

Certain of our Services are subject to payments now (the “Paid Services”). Please note that any payment terms presented to you in the process of using or signing up for Paid Services are deemed part of this Agreement. We may use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account (your “Billing Account”).

The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement.

We are not responsible for errors by the Payment Processor. By utilizing the Services, you agree to pay us, through the Payment Processor, in accordance with the applicable payment terms.

Focus on Listening reserves the right to change its prices and to offer discounts and temporary promotions. You agree that it is your responsibility to maintain a valid, non-expired credit card on file with us while engaging in fee-based activities on our Services.

You agree that if you do not maintain a valid, non-expired card on file with us during any billing attempt, you may be subject to interest and penalties.

3.Confidentiality

Focus on Listening acknowledges that recordings may be subject to confidential information in the form of sensitive or unpublished material.

To ensure client confidentiality, all Focus on Listening employees shall agree to work under a non-disclosure agreement.

Please note: With extremely sensitive material you should always think twice before sending it to Focus on Listening. Focus on Listening cannot be held liable for the leak of any material in any shape or form by our transcriptionists.

4.Liability

Though we strive to provide an excellent service with an outstanding product, we are in no way liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website/app.

Every effort is made to keep the website/app up and running smoothly. However, Focus on Listening takes no responsibility for, and will not be liable for, the website/app being temporarily unavailable due to technical issues beyond our control. It is the clients’ responsibility to safeguard any original material sent to Focus on Listening.

Though Focus on Listening keeps the audio with every order history, Focus on Listening cannot be held responsible by the transcriber or the client for any loss of data on the website/app. The client is solely responsible for any obscenity, blasphemy, racism, plagiarism and reproduction of copyrighted material. Any content created by Focus on Listening as part of the work done by transcribers will become the copyright of the client.

5.Agreement

These Terms of use constitute an agreement between you and Focus on Listening. You are agreeing to be bound by the Terms of use, which together with our Privacy Policy govern Focus on Listening’s relationship with you in relation to this website/app and its services.

6.Governing law and venue

This agreement is governed by the laws of Denmark. Any dispute arising out of or in connection with this agreement, including any disputes regarding its existence, validity or termination, will be settled by arbitration arranged by the Danish Institute of Arbitration in accordance with the rules of the arbitration procedure adopted by Danish arbitration laws and in force at the time when such proceedings commenced.

7.Contact

If you have any questions or concerns about about the Terms of use, contact us at contact( at )focusonlistening.com.